Swampfox Technologies is a modern software, solutions, and services company focused on empowering amazing customer journeys for the enterprise contact center. With a global client base and a reputation for delivering transformational solutions for highly complex contact center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX platform and highly awarded enterprise applications, we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments. Swampfox solutions include custom and packaged applications in: • Self-service/IVR • Advanced routing & callback • Multi-channel outbound • Agent-interaction enhancement We deliver software and services that cover requirements related to architecture, platform, applications, system integration, and business processes. Swampfox has extensive experience in self-service/IVR applications, UX (User Experience) design, speech technology and interfaces, VoiceXML, CCXML.
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