The Enterprise IT Client Solutions Partner role is a pivotal one in revenue and profit growth, developing and maintaining the overarching IT strategy and delivery, building client and executive stakeholder relationships, and instituting architectural frameworks and governance within an enterprise organization.

This position demands a commercial focus and strategic approach, aligning technology initiatives with enterprise business goals to drive revenue growth and client retention, innovation, operational efficiency, framework usage, external market perspective, and a competitive edge.

This role will be dedicated to a major enterprise client and is planned to be the primary point of contact for Enterprise Technology in the mid-market and enterprise arm of VC3 client offerings. It will also primarily be responsible for the development and governance of standards in an enterprise environment.

The incumbent will provide strong leadership, strategic vision, accountability to results, meticulous attention to detail and management oversight to other teams and individual contributors.

Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.

Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Department: General Ops
Employment Type: Full Time
Location: Canada - Remote
Workplace type: Fully remote

Key Responsibilities

Strategic Planning – Formulate and sustain an IT strategy that is in harmony with business objectives. Assess and propose long-term technology solutions conducive to the enterprise organization’s vision. Actively participate in and contribute to the success and advancement of the organization’s IT strategic plan. Develop and execute the multi-year strategy and business plan. Bring creative ideas and new value propositions to C-level executives and build the reputation of being a trusted advisor at this level.
Architecture Design – Craft and execute enterprise architecture frameworks, ensuring scalability, reliability and security. Lead the creation of an integrated IT architecture spanning applications, data and infrastructure. Collaborate with other key IT stakeholders to ensure cohesive processes and systems for optimal functionality. Build a nuanced understanding of the customer’s environment and pain points.
Client Ownership – Serving as the main “face” of the organization, manage and nurture the client relationship, positioning VC3 for increased growth and strengthening the relationship; specifically with the C-suite of client leaders. Drive the P&L, with a significant focus on commercial growth, portfolio expansion, penetrating new buying centers, and maintaining a profitable business. Build trust-based relationships with senior client stakeholders that result in strong NPS and CSAT scores.
Governance and Compliance – Establish and manage governance structures for IT and enterprise architecture compliance, aligning IT investments with enterprise standards.
Business IT Alignment – Collaborate closely with business leaders to comprehend their requirements and convert them into technology solutions. Enhance communication between IT and other departments for effective collaboration. Drive operationally sound account plans that emphasizes growth, customer centricity, accountability, and teamwork.
Innovation and Improvement – Spearhead the adoption of new technologies and methodologies to refine business processes and performance. Promote continuous advancement in IT maintenance, deployment and support landscapes.
Risk Management – Identify and mitigate risks linked to IT assets and services, ensuring effective disaster recovery and business continuity plans.
Leadership and Team Management – Lead and mentor a team of technology architects and IT professionals (support, deployment, and administration), cultivating an environment of innovation, collaboration and client experience.
Technology Trends: Regularly evaluate and report on emerging technology trends and their potential impact on the business, recommending actionable strategies for adoption or innovation.
Performance Evaluation Metrics: Implement a comprehensive set of IT performance metrics and KPIs to evaluate the effectiveness of technology investments and initiatives in supporting business objectives.
Professional Development Programs: Develop and implement a professional development program for technical team members focused on upskilling in areas critical to the organization's technology roadmap, such as cloud computing, cybersecurity, and data analytics.

Additional Responsibilities:

Collaborate across all VC3 departments to maximize overall client satisfaction.
Actively participate as a member of the Operational Leadership team.
Maintain an awareness of market trends, competition and emerging enterprise customer needs.
Lead organizational change management initiatives, ensuring effective communication and training strategies are in place to facilitate the adoption of Develop and maintain accurate and up to date documentation through the change management processes for the enterprise sector.
Ensure quality administrative results from your team of managers and individual contributors. For example, real-time time entry, timely submission of timesheets and expenses, frequent and business appropriate client communications, and overall professionalism.
Be a leader within the region; attending staff events, participating in meetings, encouraging positive morale, and holding all employees accountable. Set the example to follow for client experience.
Carry out Quarterly Planning Sessions (QPS) for the VC3 Enterprise technology team. Plan and deliver the most important quarterly initiatives in alignment with the company vision and the direction of the senior leadership team.

Skills, Knowledge & Expertise

Bachelor's degree in computer science, Engineering, or related field preferred.
10+ years of relevant technical experience in enterprise environments, with a strong track record in enterprise architecture and IT Strategy.
10+ years of relevant leadership experience
Advanced certifications such as Certified Cisco Internetwork Expert (CCIE), VCP-DCV, MCSE, AWS Architect – Professional and others relevant to enterprise architecture and IT Strategy.
Proficient in enterprise architecture, frameworks and IT governance policies and procedures.
Significant experience in Change Management protocols and processes
Knowledge in developing and implementing technology strategies that align with business goals.
Experience in scaling from SMB to enterprise in a rapidly scaling organization
Exceptional leadership, and interpersonal skills.
ERP implementation experience a plus.
Previous experience with Innovation Process Management for an enterprise organization.
Ability to present complex or highly technical issues in simple and easy-to-understand formats.
Polished written and verbal communicator with persuasive influencing skills.
Ability to build strong relationships and influence decisions with internal and external stakeholders.
Skills in leading digital transformation and innovation initiatives to improve operational efficiency and customer service.
Experience in managing technology teams, fostering a culture of excellence and promoting professional growth.
Ability to effectively communicate and collaborate with various stakeholders to align technology solutions with business needs.
Expertise in establishing risk management protocols and ensuring compliance with technology regulations.
Prior experience in the insurance sector, or working closely with insurance clients, is a plus, not a requirement.
Proficiency in managing budgets and resources to maximize return on investment for technology initiatives.

Additional information you will want to know:

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
The candidate will be able to sit remotely but must be able to travel throughout Canada and US (less than 50%).
VC3 offers a comprehensive benefit package and RRSP company matching

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

About VC3

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

Apply Now

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

Connecting Columbia's Innovators with Local Talent

Enterprise IT Client Solutions Partner

Key Responsibilities

Skills, Knowledge & Expertise

Additional information you will want to know:

About VC3