Billing Specialist
VC3 Inc
United States · Remote
Posted on Jan 29, 2025
The Contract Billing Specialist is responsible for accurately preparing and processing invoices for clients based on contractual agreements. This role involves ensuring timely billing, resolving billing discrepancies, maintaining billing records and agreements, and providing support to internal and external clients. The Contract Billing Specialist plays a critical role in ensuring accurate and efficient billing processes.
Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.
Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.
Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.
Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.
Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
- Department
- Finance
- Employment Type
- Full Time
- Location
- USA - Remote
- Workplace type
- Fully remote
Key Responsibilities
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
- Reviewing contracts: Review contractual agreements to understand the billing terms, payment schedules, and invoicing requirements.
- Creating and sending invoices: Create and send invoices to customers according to the billing terms outlined in the contractual agreements. Ensure that the invoices are accurate, timely, and comply with accounting standards and regulations. These invoices may also expand to ancillary charges that are outside the scope of the signed contract. (i.e., work done on a T&M basis or Hardware/Software resales)
- Managing billing schedules: Manage billing schedules for contractual agreements, ensuring that invoices are sent on time and that payments are received according to the payment schedules outlined in the contracts.
- Resolving billing discrepancies: Resolve billing discrepancies or disputes with customers, working with internal teams and external stakeholders to resolve issues and ensure that payments are received on time. Note: this does not include researching and answering invoicing questions about particulars on an invoicing item.
- Updating billing records: Maintain accurate billing records for contractual agreements, including invoices, payments received, and any changes to the billing terms or schedules.
- Supporting financial reporting: Assist in financial reporting activities, including preparing reports and analyses related to contractual billing and revenue recognition.
Additional Responsibilities:
- Maintain accurate and real time timesheets,
- Receive mentoring and feedback from peers and others.
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams.
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
- Attend training & team meetings as required.
- Ensure work aligns with VC3 standards.
- Assist VC3 team members as required.
- Maintain constant and clear communication with clients and colleagues.
- Collaborate with all VC3 departments to maximize client satisfaction.
- Continuously provide feedback to help improve processes and procedures to provide superior service.
- Provide or facilitate timely responses and guidance to client requests.
- Maintain documentation, processes, and standards through the change management processes.
- Maintain an in-depth knowledge of the products and services that are offered
- Additional duties as required
Skills, Knowledge and Expertise
- Attention to Detail: Contract billing involves handling various details, such as contract terms, pricing, and payment schedules.
- Numerical Aptitude: Strong numerical skills are essential for performing calculations, reconciling accounts, and managing financial data accurately. Proficiency in basic math and familiarity with accounting principles is beneficial.
- Analytical Thinking: Need to analyze and interpret complex contractual terms and conditions, ensuring that billing accurately reflects the agreed-upon terms.
- Knowledge of Billing Systems: Proficiency in using billing software and systems is important for efficiently generating invoices, tracking payments, and managing customer accounts. Familiarity with popular accounting software and billing platforms is advantageous.
- Communication Skills: Effective communication is essential when interacting with clients, internal teams, and stakeholders.
- Organization and Time Management:. Strong organizational skills and the ability to prioritize tasks help in managing workload effectively and meeting deadlines.
- Problem-Solving: Should be skilled in problem-solving, using critical thinking to identify root causes, propose solutions, and prevent future issues.
- Knowledge of Contract Terms: Familiarity with contract terminology, billing terms, and pricing structures is important for accurate invoicing.
- Customer Service: Strong customer service skills, including empathy, professionalism, and effective communication, contribute to positive client experiences and satisfaction.
Additional information you will want to know:
- Applicant selected may be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
About VC3
VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
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