At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have:

This role will be responsible for maintaining and expanding relationships with our existing clients, as well as identifying and pursuing new opportunities to align clients with our technical best practices. You will be the primary point of contact for clients and will be responsible for developing and implementing strategies to help them achieve their goals.

Department: Business Development
Employment Type: Full Time
Location: USA - Remote
Workplace type: Fully remote

What you will be doing:

Client Relationship Responsibility:

Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use.
Act as the consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client
Respond to client communications and support the transition of existing clients from Managed Service Agreements to one or more stand-alone IT subscriptions, assisting in expectation setting and relationship building with the key decision makers involved
Ensure the list of renewable IT subscriptions with VC3 is accurate

Client Meeting Responsibility:

Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3. Expectation is that these meetings drive alignment to our standards, outline next steps and get customer approval on them

Technology Awareness Responsibility:

Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.

The tools you bring:

3+ years of solid business experience; technical Account Manager experience preferred
1+ years working in an IT industry company or technical experience
Experience with municipal clients/leaders a strong asset
Bachelor’s degree or equivalent real-world experience
Degrees, certifications or other designations in relevant technology or business education is an asset. For example, ITIL, Microsoft MCP, business management degree with an IT focus, ITCP, or similar.
Skilled in Business Analysis, Data Analysis, Relationship Building, and Consultative Selling
Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

What’s in it for you:

Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!

About VC3

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

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Connecting Columbia's Innovators with Local Talent

IT Account Coordinator

What you will be doing:

The tools you bring:

What’s in it for you:

About VC3